Your information, handled with care

Information we collect

• Contact and delivery information: name, email address, telephone number, billing or shipping address, and related details you provide.
• Order information: products, quantities, order value, shipping status, returns, refunds, and customer-service history.
• Payment-related information: if you proceed with a paid transaction, this may include transaction status, payment method type, and limited payment confirmation information provided by a payment processor. Payment-card details are processed by the applicable payment provider.
• Device and usage information: IP address, browser and device type, request logs, pages visited, timestamps, and security events collected by our website and infrastructure providers.
• Communications: information included in emails, calls, return requests, reviews, or other messages you send us.

Where information comes from

We collect information directly from you, automatically from your browser or device when you use the website, and from service providers involved in a transaction, such as payment processors, fraud-prevention services, fulfillment partners, and delivery carriers.

How we use information

• Provide, operate, secure, and troubleshoot the website.
• Process, fulfill, deliver, support, cancel, return, or refund orders.
• Communicate about products, orders, policies, and customer-service requests.
• Verify transactions and detect or prevent fraud, abuse, and security incidents.
• Maintain tax, accounting, transaction, compliance, and dispute records.
• Analyze site performance and improve products and customer experience.
• Comply with law and protect customers, our business, and others.

How we disclose information

We may disclose relevant information to the following categories of recipients:

• Website hosting, security, storage, communications, and technical-service providers.
• Payment processors and fraud-prevention providers for transactions you request.
• Suppliers, fulfillment providers, and delivery carriers needed to complete an order.
• Accountants, insurers, attorneys, and other professional advisers.
• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security.
• A buyer, successor, or adviser in connection with a merger, financing, reorganization, or sale of all or part of the business, subject to appropriate safeguards.

No sale or targeted advertising

We do not sell personal information for money. We also do not use or share personal information for targeted advertising or profile customers to make decisions that produce legal or similarly significant effects. If these practices change, we will update this Policy and provide any choices required by applicable law.

Cookies and browser storage

The website uses browser storage to remember cart contents and protect access to order information in the browser session. Our infrastructure providers may also use cookies or similar technologies that are necessary for security, traffic routing, and reliable site operation. Disabling essential storage may prevent some shopping or order features from working correctly.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfillment, customer service, accounting, fraud prevention, dispute resolution, and legal compliance. Retention periods vary by record type and applicable legal requirements. Information is deleted or de-identified when it is no longer needed, where reasonably practicable.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No online service, transmission, or storage system is completely secure, so we cannot guarantee absolute security. Do not send complete payment-card numbers, passwords, or other highly sensitive credentials by email.

Your privacy rights

Depending on where you live, you may have the right to confirm whether we process your personal information and to request access, correction, deletion, or a portable copy. You may also have the right to opt out of certain sales, targeted advertising, or profiling; we do not currently engage in those activities as described above.

To submit a request, email cynthia@stylefootwear.org with the subject “Privacy Request,” or call +1 267 379 8748. We may ask for information reasonably necessary to verify your identity and authority. We will not discriminate against you for exercising a privacy right.

Appeals

If we deny a privacy request, our response will explain how to appeal when applicable. You may appeal by emailing the same address with the subject “Privacy Appeal” and identifying the original request. We will review and respond within the period required by applicable law. Texas residents may also contact the Texas Attorney General regarding an unresolved privacy complaint.

Children's privacy

The website is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided such information, contact us so we can review and delete it as appropriate.

Policy changes

We may revise this Privacy Policy to reflect changes in our practices, services, or legal obligations. The version posted on this page is the version that applies to current use of the website.

Privacy contact

Email cynthia@stylefootwear.org or call +1 267 379 8748.